Operational Services | Air Belgium

From logistics and maintenance to customer care, we are here to empower your success. Explore how our tailored support services can elevate your efficiency and drive operational excellence.

Ground operations

Freight transport expertise

Our ground operations staff, rigorously trained and seasoned in diverse cargo and handling operations, ensures a seamless journey for your shipments.

Here’s why Air Belgium stands out:

Versatile handling

From oversize cargo to intricate loading configurations and sensitive shipments, or express delivery our team excels with a can-do mentality.

Specialised training

Proficient in weight and balance, dangerous goods handling, and possessing extensive technical aircraft loading knowledge, our team offers expertise at every stage.

End-to-end assistance

From pickup to delivery, our dedicated staff is committed to providing comprehensive support. We advise on cargo preparation, ensuring compliance with all limitations and necessary steps.

Inclusive cargo policy

Our commitment extends to all types of cargo—oversized, sensitive, dangerous goods, perishable items, express and more. We welcome everything on board within our clear and detailed guidelines.

Strategic loadmasters

Our loadmasters bring high expertise, optimizing space efficiency and cost-effectiveness. They prioritize cargo considerations, including temperature control, ensuring a safe and fuel-efficient loading process.

Ground handling agreements

Our extensive network covers major airports worldwide. This network is strengthened by carefully secured ground handling agreements, guaranteeing reserved slots to ensure smooth operations for your business. Our top-tier network also builds strong connections with essential handling suppliers, ensuring careful attention to both cargo and passengers.

Operational convenience is not just a promise but a reality with our established agreements, providing assured access to top-notch ground handling services worldwide.

Passenger inflight services and catering

Your Air Belgium experience is more than just a flight!

Let your passengers get a taste of Belgium as our catering partners unveil a delectable selection of locally sourced culinary delights and beverages on board. Our welcoming and professional crew proudly represents Air Belgium across the globe.

Using our deep understanding of the sector and industry, we work closely with each client to create a formula that perfectly fits your expectations. From the classy Belgian touch to the personalised warmth of our service, every detail is carefully designed to enhance a unique journey.

Let our inflight service team, tailor a product that suits your flight. Whether you organise a VVIP-head of state mission or a round-the-world cruise, our team navigates through a diverse range of options, ensuring a tailored experience that surpasses your expectations.

Flight supervision on the ground

We provide you with our highly dedicated team of handling and operations experts, ensuring seamless execution of your passenger and cargo operations.

Passenger flight

From check-in to boarding, deboarding, and the meticulous handling of luggage, our on-site supervision guarantees a smooth journey for all passengers.

Our comprehensive flight supervision includes the logistic organisation for any type of flight with actual supervisors on the ground, taking care of special assistance, VVIP support and logistics, Unaccompanied Minor (UM) support, and special care for pets, assuring that every aspect of your mission is meticulously monitored and executed.

Cargo flight

Count on our handling and operational team to guarantee precise execution of your cargo operations. Whether it’s loading and offloading or handling different types of cargo, we take care of every detail. Our dedicated supervision includes overseeing the secure transportation of valuable goods and ensuring compliance with regulations.

Flight operations control center

Operations Control Centre 24/7

At Air Belgium, our commitment to operational excellence is supported by our 24/7 Operations Control Centre.

Equipped with a highly skilled team, we stand ready to address any unforeseen situations or delays promptly, ensuring that your missions adhere to the contracted schedule.

Our dedicated Operations Control Centre (OCC) efficiently manages crew resources and possible last-minute changes orchestrating seamless coordination to uphold the safety, punctuality and reliability of every mission.

Maintenance

Full CAMO services and maintenance

Air Belgium offers a complete CAMO (Continuous Airworthiness Management Organization) support system for our fleet, ensuring top-notch maintenance 24/7 through our LMCC Centre.

We go the extra mile with dedicated local maintenance contracts designed specifically to meet operational needs.

Our customized materials flows guarantee an optimal customer solution, delivering the best pricing for a seamless and enjoyable experience.

Ensuring the utmost reliability and readiness of our aircraft is a must, and we are committed to providing comprehensive reports to our customers upon request, demonstrating our dedication to the highest maintenance standards.

Customer care

Customer & sales service

We are devoted to customer satisfaction through our dedicated Customer and Sales Service, which consists of a team of trained and experienced airlines professionals. Unlike chatbots, our team members have a deep background in the aviation sector and a keen understanding of industry intricacies. Prioritizing efficiency, they are ready to supply customers with the necessary information and personal assistance.

Ticketing

Air Belgium offers an integrated charter ticketing solution facilitated by our internal system and specialised division within the airline.

This capability allows us to provide efficient and tailored ticketing services, for an hassle-free experience for your customers.

With a dedicated team overseeing the ticketing process, we guarantee accuracy, flexibility, and a high level of responsiveness.

Ancillaries

Air Belgium’s services extend beyond the basics to include an array of ancillaries tailored to enhance the travel experience of your Charter flight operation. Our comprehensive ancillary options encompass everything from seat reservations to the checking of outsized items, extra luggage, special meals, Unaccompanied Minor (UM) assistance, and disability support.

This comprehensive approach allows us to cater to the customer’s individual preferences, providing a personalized journey from booking to arrival at destination.

IFE and flight experience

We redefine in-flight entertainment by offering personalised and immersive experiences for your ACMI and Charter flight.

We offer the flexibility of loading your own entertainment programs, including movies, music, and games, or to provide you with our integrated system adapted in various languages.

Our innovative services also include the creation of customized on-board surveys. This survey, carried out in collaboration with our teams, is tailored to your needs and to the parameters of the experience you wish to evaluate.

With the convenience of onboard Wi-Fi access, passengers can stay connected throughout their journey by choosing from various data packs.

Our system allows for the collection of information for the mentioned services and facilitates the extraction of an activity report, a request frequently made by our customers.